This is just a short note to point out that if you have an opportunity to buy a new PC or laptop, demand Windows 32 bit OS.
Promises made by Microsoft of 32 bit application compatibility are blatantly false (at least in my case). After two days of pulling my hair out with Windows 7 64 bit Home Premium, then buying the “anytime upgrade” to “professional” which still didn’t solve the problem. My problem: a very expensive broadcast multimedia program that demands 32 bit operation. Yes I’ve tried XP mode and Virtual PC, still fail. I’m faced now with:
1. Returning my new HP laptop and telling them to shove it into the refurb bin.
2. Buying the full retail version of Windows 7 32 professional, making my laptop overpriced.
3. Driving to Redmond and giving Ballmer a swift kick in the butt for being dumber than Steve Jobs at making customers stranded with no place to go.
There’s no downgrade path to 32 bit from 64 bit, no optional install, no recovery, only more money down the toilet for a retail license I already own, which is 64 not 32. Or return the whole unit as far as I can tell. Pissed off I am.
Ideas welcome. Please, no, don’t tell me to buy a Mac or run Linux, as they are not solutions to this particular problem.
REPLY: Update, WUWT readers come through with a solution, providing a way to get a CD ISO of the 32 bit OS, and advising that the COA key for 64 bit will also work for 32 bit, something I didn’t know. Thanks!
The irony: I could have solved this issue with the Technet volume license subscription that I used to have, but that’s another licensing horror story where I fell into a trap I couldn’t recover from. The subscription lapsed a few days, I went to renew it, but found there’s no option for renewal on my login, and I’ve spent 3 months in runaround with MS volume licensing, who sold me a $900 solution that still didn’t work, getting a refund, then being told I had to buy the renewal through external distributors. When I contact them, they don’t know what I’m talking about and a vicious cycle ensues. I finally gave up.
My issues with MS are ones of over complexity in solving what should be simple licensing problems.
Thanks to WUWT readers for their solution suggestions.
I’ll post a new update when I have the results of this new attempt.